Please inspect your order upon reception and contact us immediately if the item is defective, damaged or there are any errors in the personalization so that we can immediately evaluate the issue at hand. If any of the above occur, please contact us immediately.
While rare, sometimes the postal service damages an item in the mail. If your item is damaged when it arrives, simply send us a picture on the day it was delivered, and we'll remake your item. Our offer to remake an item must be accepted within five business days of our original offer.
You can contact us by filling out the "contact us" form on our website / or by sending us an email at firstname.lastname@example.org. Please make sure to include your order number.
Due to the handmade and personalized nature of our products, we only accept returns of non-personalized products. The buyer is responsible for the shipping cost of the return. To be eligible for a return & refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.